PRIVACY POLICY

Go Print US respects your privacy and is committed to protecting your personal information.

Information We Collect

We may collect personal information including your name, email address, phone number, billing information, shipping information, company information, and information related to your orders, quote requests, or customer service inquiries.

How We Collect Information

Information may be collected when you:

• Place an order on our website.
• Request a quote.
• Create or use a customer account.
• Complete a contact or other website form.
• Contact us by phone, email, or text message.
• Opt in to receive SMS communications.
• Interact with our website, including through cookies and similar technologies when applicable.

How We Use Your Information

We may use your information to:

• Process and fulfill orders.
• Provide quotes and respond to inquiries.
• Communicate regarding artwork, proofs, production, payments, pickup, delivery, or other order-related matters.
• Provide customer service.
• Send SMS communications when you have provided appropriate consent.
• Send occasional special offers or promotional emails where permitted by law.
• Operate, maintain, and improve our website and services.

Sharing of Information

Go Print US does not sell your personal information.

We may share information with service providers when reasonably necessary to operate our business, process payments, fulfill orders, provide communications, deliver products, maintain our website, or comply with applicable legal requirements.

No mobile opt-in or text message consent will be shared with third parties or affiliates. Mobile opt-in information, SMS consent, and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing or promotional purposes.

Your Privacy Rights

You may request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal and business recordkeeping requirements.

To submit a privacy request, contact Go Print US at 951-213-4400 or through our website at www.goprintus.com.

SMS Terms of Service

By opting in to receive SMS messages from Go Print US, you consent to receive conversational and informational text messages related to your inquiries, quotes, orders, artwork or proof approvals, production updates, pickup or delivery notifications, and customer service communications. Promotional messages may also be sent when you have separately consented to receive them.

Message frequency may vary. Message and data rates may apply.

Reply STOP at any time to opt out of SMS communications.

Reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchasing goods or services from Go Print US.

SMS Opt-In Message

Thank you for opting into SMS messages from Go Print US. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

SMS Opt-Out Message

Thank you for opting out of SMS messages from Go Print US. You will not receive further SMS communications. Reply START to opt back in.

SMS Help Message

Thank you for contacting Go Print US. For assistance, please call 951-213-4400 or visit www.goprintus.com. Message and data rates may apply.

TERMS AND CONDITIONS

By visiting, using and/or registering with the GoPrintUS.com website, you agree to be bound by all the Terms and Conditions set forth below. All products and services provided by GoPrintUS.com are subject to Terms and Conditions of use. We reserve the right to make changes to this site and to these Terms of Use at any time without prior notice. You should review these Terms of Use each time you access this site. If you do not agree to the Terms and Conditions, please do not use the site or any services offered through our website. If you have consented to receive text messages from Go Print US, you may receive messages related to the following: Appointment reminders, follow-up messages, billing inquiries, promotions or offers. You may receive the following the messages: Hello, this is Go Print US, this is a friendly reminder that your order is ready for pickup. You can reply STOP to opt out of SMS messaging from Go Print US at any time.

USE OF SITE

You are granted permission to access and use GoPrintUS.com for the sole purpose of preparing, evaluating, and ordering products or services solely through GoPrintUS.com. You may not use, copy, mirror, modify, imitate or reproduce any of the site’s content without Goprintus.com prior written consent. All rights in this site and its content are reserved.

COPYRIGHT NOTICE

You acknowledge that all content included in this site, including logo, icon, graphics, images, photos, writing, documents, and all other information, are intellectual property and copyrighted works of GoPrintUS.com, it’s licensees, and various third party providers. Reproduction or storage of content retrieved from this site is strictly prohibited.

USE OF COPYRIGHTED CONTENT DISCLAIMER

GoPrintUS.com complies with all copyright laws. By submitting artwork for printing, the customer affirms they have the legal right to use the content. GoPrintUS.com is not responsible for any copyright violations or legal issues arising from printing copyrighted material on behalf of the customer. 

­

COLOR QUALITY

GoPrintUS.com prints adhere to CMYK industry standards, but we cannot guarantee exact "match-print" color accuracy, and slight color variations may occur throughout an order. Since we have no control over how colors are displayed on your computer monitor, we cannot guarantee that the printed colors will perfectly match the preview on your screen. Additionally, please note that UV coating may slightly alter the appearance of printed colors. There are no refunds or reprints for these color variations.

For the best print quality, we recommend using Pantone colors and ensuring your designs are created in CMYK format.

TURNAROUND TIME

Turnaround times vary depending on the product and the production time options selected. For specific details, please refer to the product information. While we strive to complete all jobs within the estimated time frame, some orders may take longer due to unforeseen or uncontrollable circumstances or additional finishing services requested.

Please note, turnaround times are estimates, not guarantees. We do not offer credits if a job exceeds the estimated turnaround time.

GRAPHIC DESIGN SERVICES & DESIGN APPROVAL

When you choose to use our custom design services, our Graphic Design Team will create your product design based on your needs within 2-3 business days. Once your design proof is ready, you'll receive an automatic notification to log in to your account to review and approve the design.

Please note, production will only begin once you have approved your design. Ensure that all information and grammar are correct before approving, as we cannot make any further design changes or cancel orders after approval. The customer will be responsible for any reprint costs if necessary.

Our design service package includes one basic design setup, one design proof, and one free round of revisions. Additional revisions are available at $80 per hour, with a minimum charge of 15 minutes at $20.

Please also note that the design setup for print services does not include digital files. While we provide a design proof with a Go Print US watermark, the package does not include final high-quality files. These can be purchased separately in PDF, JPEG, or PNG formats, starting at $45 per file, depending on the product.

ARTWORK APPROVAL NOTICE 

Once you approve the artwork, GoPrintUS.com is not responsible for any design errors, including grammar, punctuation, missing information, numbers, images, incorrect bleed margins, or design layouts. Please carefully review your design for any mistakes before giving approval. GoPrintUS.com does not provide additional proofs, and production begins immediately after your artwork is approved.

Due to the custom nature of printing, no modifications, cancellations, or refunds can be made after approval. The customer is responsible for any reprint costs.

For best results, we recommend using our downloadable templates, which are pre-formatted with the correct dimensions and bleed margins. Please download the template and follow the included instructions for proper setup.

CANCELLATION POLICY

Once we have started working on your design or print, there is no cancellations. If you submit print ready filles and are only using our printing services (not design services), the order can be canceled at any time prior to it entering into production. (Please allow at least 10 business days for any refunded monies to be credited to your account). All product sales are final once printing has begun. Print order cannot be canceled and no refund will be given once it has entered into production or any process thereafter. No refunds are issued for Logo and Graphic design services.

REPRINT POLICY

We guarantee that our printed products will not be defective in accordance with industry standards. If you believe your print job is defective please contact us in writing via the online support system, within four (4) business days of receiving your order. If you do not contact us within this timeframe we will assume that your job was satisfactory upon receipt and will be under no obligation to reprint. Once you contact us we will have seven (7) business days to determine if a reprint is appropriate or to advise you that more information is needed to process your inquiry. If we determine that the product is in fact defective we will reprint the job with rush production. We reserve the right to request samples of any allegedly defective merchandise prior to resolution being agreed to.

IN STORE  PHOTO RECREATION SERVICES POLICY

Customers needing scanning and photo restoration services are allowed to bring their photos to be scanned, however we're not responsible for damages or accidents done to photos or documents during the recreation process. We're very careful handling your photos and documents, however due to the nature of the recreation process there may be accidental damages from time to time. By using our services, the customer assumes full responsibility for any damages and accidents done to their photos and documents.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless GoPrintUS.com and it’s owners and employees against any and all claims, liability, damages, costs and expenses (including but not limited to attorney’s fees).

DISCLAIMER OF WARRANTY

GoPrintUS.com website and the information, site content, services, products and materials contained and offered through this website, are provided “AS IS”, without warranties of any kind. When you hire us to design any graphic design for you or your company and decide to publicly use them, it is solely your responsibility to get the advice of an attorney regarding whether the designs are legally available for your use or they do not infringe the rights of another party. Images used from printed work within the site might not represent any product offered, but considered a custom print. We have the right to deny service to anyone if we believe we have proper reason. In no event shall GoPrintUS.com, or its shareholders, directors, employees, agents or affiliates be liable to any person for any damages of any kind of nature, under any legal theory, including damages resulting from loss of use and loss of profits. Under no circumstances will GoPrintUS.com be liable to you in any way for any site content you may be exposed to that you may find offensive or objectionable. We reserve the right to make changes to the terms and conditions at any time without notice to users.

TERMINATION

GoPrintUS.com reserves the right to suspend or terminate your account or access to services at any time, for any reason, including but not limited to a violation of the site terms or misuse of services. GoPrintUS.com may also terminate accounts if it determines that continued service may result in legal liability or is otherwise detrimental to the business or its users.

GOVERNING LAW

The site terms and your use of this website shall be governed by and construed in accordance with the laws of the state of California, without resort or giving effect to conflict of law provisions. Regardless of where you access this site, you agree that any action at law or in equity arising out of or relating to these site terms shall be filed and adjudicated only in the federal or state courts located in Riverside County.